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Dispatch is the critical link between the community and patrol units in the field. Communication centers are staffed 24 hours a day, 365 days a year and provide the highest quality, professionally competent public services to the communities they serve. Dispatch operators handle emergency 9-1-1 calls for service as well as wireless calls, non-emergency, and allied agency calls.
The calls for service range from in-progress crimes such as a robbery or an assault to non-emergency calls, such as past petty thefts or loud music disturbance calls. Dispatch communications may also be responsible for the dispatching of patrol units to calls for service and specialized units, such as HDT (Hazardous Device Team), EST (Emergency Service Team) and CF (California Fire Arson Investigators), to name a few.
The first part of the academy is PSAP (Public Safety Answering Point) training. New dispatch trainees learn the basics of call-taking, interviewing techniques, as well as all phone, CAD (Computer Aided Dispatching) and records systems. The second part of the training is radio. New dispatch trainees learn the basics of dispatching calls for service as well as how to deal with critical incidents on the radio and the workings of the radio system.